Process Improvement Specialist

4 weeks ago


Gurgaon, Haryana, India ZYLA Healthcare Pvt Ltd Full time

Job Title: Process Improvement Specialist

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ZYLA Healthcare Pvt Ltd is a dynamic and innovative company that is changing the face of healthcare technology. We are seeking a talented Process Improvement Specialist to join our team.

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Job Description

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The successful candidate will be responsible for analyzing and redefining processes to enhance efficiency, productivity, and customer satisfaction. This includes monitoring and evaluating team performance, providing constructive feedback, coaching, and development opportunities.

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Key Responsibilities

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Lead a team of 10 customer support representatives; Foster a culture of excellence; Analyze and redefine processes; Monitor and evaluate team performance; Provide constructive feedback, coaching, and development opportunities.

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Requirements

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We require a candidate with at least 4 years of experience in customer support, strong interpersonal and communication skills, and analytical mindset. Proficiency in support tools like Zendesk or similar CRM platforms is necessary.

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Compensation Package

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The salary range is ₹1,200,000 - ₹1,500,000 per annum. In addition to the base salary, you will receive a strong sales incentive structure and attractive stock options.

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About Us

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ZYLA Healthcare Pvt Ltd is a leading healthcare technology company that provides innovative solutions to improve patient outcomes. We value innovation, teamwork, and customer satisfaction.



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