Quality Assurance Analyst

3 weeks ago


Gurgaon, Haryana, India Teleperformance Full time

We are seeking a skilled Quality Assurance Analyst to join our team at Teleperformance.

As a key member of our organization, you will play a vital role in ensuring the highest standards of quality in our international process.

  • Key Responsibilities:
  • Monitor and evaluate agent performance to identify areas of improvement.
  • Provide actionable feedback to drive quality improvement initiatives.
  • Collaborate with cross-functional teams to ensure seamless process execution.
  • Prior experience in QA for sales process is highly valued.
  • Demonstrated expertise in using 7 QC tools.

What We Offer:

A competitive salary of $65,000 per year, commensurate with experience.

This is a full-time opportunity with a standard schedule.

We offer a dynamic work environment with opportunities for growth and professional development.

About Us:

Teleperformance is a global leader in outsourced customer experience management.

We are committed to delivering exceptional service to our clients and their customers.



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