
Operations Excellence Leader
3 days ago
Key Requirements
- 10+ years of experience in International BPO - Customer Service required
- Hands on Voice ,chat and support process is essential for success
- Excellent Communication Skill with a focus on quality
- Flexible work arrangements including 24*7 (US Shift)
- Must have experience in telecom , upselling and cross selling
- He/she must also possess an understanding of the repair process in Telecom and Cable industry, with ability to analyse information and evaluate results to choose best solutions and solve problems effectively
Job Summary
The Senior Process Manager plays a critical role in maintaining and improving operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs, installing upgrades, and ensuring continuous improvement.
Key Responsibilities
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