Operations Excellence Leader

5 days ago

Pune, Maharashtra, India beBeeProcessManager Full time ₹ 6,00,000 - ₹ 12,00,000
Job Overview

This role involves overseeing and managing processes to ensure they operate efficiently and meet predetermined objectives.

  • Process Oversight: Supervise the performance of processes, identifying areas for improvement and implementing adjustments as needed.
  • Performance Enhancement: Continuously monitor process efficiency and implement changes to optimize results.
  • Team Development: Train teams on process management and provide ongoing support to guarantee their understanding and adherence.
  • Cross-Functional Collaboration: Work with cross-functional teams to ensure the success of organizational objectives, providing regular status updates to stakeholders and maintaining effective communication.
  • Incident Management: Effectively lead incident, problem, and change management processes across service lines and business services.
  • Escalation Handling: Address and resolve escalated issues in a timely and professional manner.

Key Requirements:

  • Service Management Expertise: Possess a good understanding of incident, problem, change, and service request management principles and practices.
  • Lean Agile Culture: Familiarity with lean agile culture and technical culture in software development and infrastructure operations.
  • ITIL Certification: Hold ITIL certification.
  • Work Schedule: Commitment to 3 days of mandatory work from office per week.

Essential Skills:

  • Process Management Experience: Proven experience in process management or a related field, with knowledge of service management principles, processes, and best practices.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal/intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders.
  • Lean Management Abilities: Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges.
  • Service Management Frameworks: Familiarity with service management frameworks such as ITIL.
  • Technical Knowledge: Good knowledge of Michelin IS is a plus.

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