Customer Experience Lead

1 day ago


Surat, Gujarat, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 12,34,567
Job Description

As a Customer Service Manager, you will be responsible for the end-to-end resolution of customer requests, complaints, and escalations within a defined turnaround time. This involves preparing weekly, fortnightly, and monthly management information systems (MIS) reports, analyzing complaints to identify major areas of customer dissatisfaction, and suggesting ways to reduce them.

Key Responsibilities:

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