Customer Experience Representative

2 weeks ago


Surat, Gujarat, India beBeeCustomerExperience Full time ₹ 4,00,000 - ₹ 6,00,000
Customer Experience Representative Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. This is an excellent opportunity to provide exceptional customer satisfaction in a successful large-scale housing project.

The ideal candidate will have excellent verbal and written communication skills, strong interpersonal skills, and the ability to build rapport and maintain positive customer relationships. They will also be proficient in using CRM software and tools.

The Customer Experience Representative will handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently. They will work collaboratively with the sales team to provide seamless support throughout the sales process.

Responsibilities:

  • Provide exceptional customer service by demonstrating empathy, professionalism, and a customer-centric approach.
  • Handle customer inquiries, respond promptly and accurately, and resolve issues efficiently.
  • Collaborate with the sales team to provide seamless support throughout the sales process.
  • Analyze customer data to identify patterns, trends, and opportunities for improvement.
  • Contribute to the development and implementation of CRM processes and protocols.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.


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