Customer Experience Representative

2 days ago

Surat, Gujarat, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 20,00,000

We are seeking a skilled professional to transform the customer experience with Amenify. As a key player in ensuring smooth operations and client satisfaction, you will bridge the gap between technical knowledge and business operations.

Job Summary:

This role is responsible for delivering exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services. The ideal candidate will serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.

Critical Responsibilities:

  • Deliver high-quality customer service by responding to technical inquiries and resolving issues promptly.
  • Serve as a trusted advisor for clients on operational processes, technical systems, and engineering-related matters.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
  • Collaborate with internal teams to resolve technical issues and improve overall efficiency.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.

Required Skills and Qualifications:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools.
  • Proven ability to troubleshoot and resolve technical issues.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.

Benefits:

  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to make a meaningful impact on our clients' experiences.

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