Customer Care Representative

22 hours ago


Surat, Gujarat, India beBeeCare Full time ₹ 1,20,000 - ₹ 3,50,000

Job Title: Customer Care Representative

Gemni, a leading manufacturer of machinery for the food industry is seeking an experienced Customer Care professional to take on this role.

The ideal candidate will possess excellent communication and presentation skills with the ability to adapt/respond to different types of customers.

Key Responsibilities:

  • Manage large amounts of customer inquiries via email and phone
  • Generate sales leads through proactive communication
  • Coordinate between organization and customers to build sustainable relationships and trust
  • Keep records of customer interactions and process customer accounts

Requirements:

  • Proven customer support experience or marketing background
  • Strong phone contact handling skills and active listening
  • Fluency in English: verbal and written
  • Proficiency in MS Office
  • Knowledge in SAP B1 is an added advantage

We are looking for a skilled professional who can engage customers and provide exceptional service by being responsive to their needs and taking initiative to resolve issues.



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