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Customer Service Executive
3 weeks ago
JOB DETAILS
Managing a team of representatives offering customer supportOverseeing the customer service process
Resolving customer complaints brought to your attention
Creating policies and procedures
Planning the training and standardization of service delivery
Selecting and hiring new staff
Monitoring the work of individual representatives and of the team
Conducting quality assurance surveys with customers and providing feedback to the staff
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working environment for your team
FUNCTIONAL AREA
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