
Customer Service Representative
12 hours ago
Job Description
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities:
- Handle incoming calls and respond to customer inquiries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback, or information updates.
- Resolve product/service-related issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction by providing accurate information and support.
- Document all customer interactions and update CRM systems.
- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
- Work closely with the team to improve service standards and processes.
Required Skills & Qualifications:
- Graduate / Diploma (any discipline).
- 0–2 years of experience in customer service (voice process). Freshers are welcome.
- Excellent verbal communication skills in English and local language.
- Good listening skills, patience, and empathy when dealing with customers.
- Basic computer knowledge (MS Office, Email, CRM tools).
- Ability to work in shifts.
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