Key Customer Service Leadership Position

2 days ago


Surat, Gujarat, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Service Team Lead

We are seeking a seasoned professional to oversee the customer service process, ensuring seamless execution and exceptional product knowledge.

  • Responsibilities:
  • Resolve customer complaints in a timely manner.
  • Create and implement policies to enhance customer support.
  • Develop and conduct training programs for staff to standardize service delivery.
  • Select and onboard new team members who embody our company values.
  • Monitor individual performance and provide constructive feedback.
  • Conduct quality assurance surveys with customers and utilize feedback to refine services.

About Us

A leading recruitment agency specializing in Courier Industry placements, we pride ourselves on delivering outstanding customer experiences through our dedicated professionals.



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