Customer Experience Specialist

2 days ago


Surat, Gujarat, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000

Ensuring Exceptional Customer Service

About the Role

We are seeking a highly skilled and experienced customer service professional to join our team. As a customer service representative, you will be responsible for providing exceptional service and support to our customers.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide technical support for our products and services, resolving customer complaints and issues efficiently.
  • Process customer orders and returns accurately and promptly.
  • Maintain accurate records of customer interactions to ensure seamless follow-up.
  • Collaborate with sales and operations teams to ensure customer satisfaction and identify opportunities to improve the customer experience.
Required Skills and Qualifications
  • A minimum of 1-3 years of experience in a customer service role.
  • Excellent communication skills in English and Hindi.
  • Strong problem-solving skills to resolve complex customer issues.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM software and Microsoft Office Suite.
  • Bachelor's degree in Business Administration or a related field.


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