Customer Service Specialist

4 hours ago


Surat, Gujarat, India beBeeResponsibility Full time ₹ 7,20,000 - ₹ 10,12,000
Job Overview:

We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to resolution.

Your attention to detail and excellent communication skills will help manage and resolve issues related to customer orders, including lost packages, damaged products, and incorrect orders.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and other communication channels.
  • Process and manage customer orders on our e-commerce platform, including handling returns, exchanges, and refunds.
  • Act as the main point of contact for shipping vendors and work with them to track down and resolve delivery issues efficiently.
  • Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
Qualifications:
  • Bachelor's degree.
  • Proven experience 1-2 years working in an ecommerce operations role.
  • Strong attention to detail and accuracy.
  • Excellent organizational and time-management skills.
  • Ability to work independently and as part of a team.


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