Customer Experience Champion

1 day ago


Surat, Gujarat, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Customer Experience Champion

About the Role

As a Customer Experience Champion, you will be responsible for delivering exceptional service and support to our customers.

Key Responsibilities:

  • Engage with customers proactively to provide excellent service and support.
  • Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
  • Address customer queries and resolve issues efficiently with a focus on retention and growth.
  • Leverage sales acumen to identify opportunities for upselling and cross-selling.
  • Maintain accurate records of customer interactions and feedback.
Required Skills & Qualifications

Education:

  • Graduate in any field.

Skills:

  • Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors.
  • Strong interpersonal skills with a customer-first approach.

Additional Requirements:

  • Experience in Insurance and/or customer-facing sales roles is preferred.
Benefits

Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts)

Working Days: 6 days a week



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