
Customer Success Advocate
3 days ago
This is a 6-month contract position with a global technology leader in the field of 3D design, engineering, and entertainment software. We seek a proactive customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.
The role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. The successful candidate will track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
Required Skills and Qualifications- Advanced knowledge of Microsoft Excel software
- Basic knowledge of Microsoft Word
- Analytical skills to track performance metrics and improve processes
- Organized and detail-oriented with the ability to meet deadlines
- Problem Solving ability
- Experience in customer service
- Strong communication and negotiation skills
- Proficiency with CRM systems like Salesforce
- Experience in Zendesk
We offer a progressive culture, creativity, and a flexible work environment. Our company values diversity in all aspects and respects integrity, experience, honesty, people, humanity, and passion for excellence.
You will be working with a Fortune Technology client ranked as one of the best companies to work with in the world.
OthersContacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration
Processing orders promptly after the customer reaches out and sends purchase confirmation
Coordinating account suspensions for non-response as needed, ensuring proper documentation
Maintaining detailed records of follow-ups and interactions
Generating reports on:
- Number of follow-ups conducted
- Conversion rates from trials to purchases
- Accounts suspended due to non-response
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