Customer Success Director

7 days ago


Bellary, Karnataka, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 20,00,000
Customer Success Leadership Role

We are seeking a seasoned professional to spearhead our Customer Support & Customer Success function, ensuring seamless experiences for our partners.

  • Oversee a team of Customer Support Agents, Onboarding Specialists, and Customer Success experts to deliver exceptional customer outcomes.
  • Foster in-depth product knowledge to assist customers with queries, troubleshoot technical issues, and provide tailored solutions.
  • Drive CS Ops and processes to identify opportunities for enhanced productivity or improved customer satisfaction.

The ideal candidate will possess excellent written and verbal communication skills in English, prior experience leading teams, strong interpersonal skills, patience, and empathy to handle customer complaints effectively.

We prioritize employee growth and development, offering opportunities for career advancement within our organization. As a Customer Success Leader, you will have the potential to progress within our Customer Success domain or transition into other roles such as Sales/Product.



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