IT Technical Support Specialist

5 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

About Us:

Our mission is to provide world-class IT support. As an Associate Technical Analyst, you will be a part of our dynamic End User Services team.

The role is based onsite and involves working from a collaborative and user-friendly space where employees can drop in for help. No two days are the same – you will troubleshoot technical issues, manage IT assets, deploy hardware, and ensure that users have the tools and support they need to stay productive.

Whether it's fixing a laptop, configuring email on a mobile device, or guiding someone through a new software rollout, your role is all about making technology accessible, reliable, and user-friendly.

Main Responsibilities:

  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes like data preservation.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.

Requirements:

  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

Benefits:

We offer a unique opportunity to work in a collaborative environment with opportunities for growth and development.

You will be given the chance to work with cutting-edge technologies and develop your skills in a dynamic and supportive team.

We prioritize employee well-being and offer a range of benefits to support your physical and mental health.

We believe in investing in our people and providing opportunities for career advancement and professional growth.

We value diversity and inclusion and strive to create a workplace that is welcoming and inclusive for everyone.

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