Implementation Specialist

6 days ago


Delhi, Delhi, India Preferred Hotels & Resorts Full time

Job Summary

The Implementation Specialist will be responsible for administering a wide range of duties to support Central Services Global departmental objectives, including implementations of hotels onto the Central Reservation System (CRS), online travel agencies, Preferred Travel Group (PTG) distribution/reservation products and services, and other PTG distribution reporting and training services.

Key Responsibilities

  • Provide support for the implementation process for all requested OTA Connectivity, OTA Channel Managers, and Interface Implementations.
  • Create project management cases in Preferred's Customer Relationship Management (CRM) and automated ticket systems for incoming project requests.
  • Audit and update all cases and tickets daily to achieve designated SLAs and ensure data accuracy.
  • Communicate with hoteliers and CRS support teams in regards to OTA Connectivity, OTA Channel Managers, and Interface Implementations and Support.
  • Coordinate communications with Finance department confirming completed work orders.
  • Monitor and process User ID requests, following documented procedures.
  • Provide ongoing telephone and email support for incoming calls on Central Services hotline.
  • Support overall operation of Central Services as instructed by department management.

Requirements

  • Project management skills with detail-oriented time management.
  • Excellent relationship building skills and customer service orientation.
  • Strong communication skills, both verbal and written.
  • 4-year college degree required or equivalent work experience.
  • Some hotel, travel, or hospitality industry experience or education preferred.

Working Conditions

Currently requires remote working, may transition to office-based position in the future. Work hours should cover at least 4 hours of the working day, Hong Kong Standard Time. Required weekly 2 hours in the evening (IST) to cross with Chicago working day.



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