Retail Franchisee Operations Manager

2 weeks ago


Kolkata, West Bengal, India Vodafone Idea Limited Full time

Vodafone Idea Limited, an Aditya Birla Group and Vodafone Group partnership, is India's leading telecom service provider. The Company delivers pan India Voice and Data services across 2G, 3G and 4G platforms, leveraging a large spectrum portfolio to support the growing demand for data and voice.

The Company is committed to delivering delightful customer experiences and contributing to the creation of a truly digital India by enabling millions of citizens to connect and build a better tomorrow.

As a Franchisee Lead, you will be responsible for overseeing activities in your zone, ensuring customer service, sales, and revenue targets are met across all products (Voice/Data–postpaid/prepaid, digital, upgrades, etc.).

Your key result areas/accountabilities include:

  • Achieving sales targets for all products (Voice/Data – Postpaid/Prepaid, Digital, Upgrades, Cross Sell, etc.)
  • Ensuring and monitoring quality of acquisition
  • Ensuring availability of stock adhering to norms
  • Delivering overall revenue targets through channels
  • Achieving total target for up-selling and cross-selling
  • Facilitating roll-out of VMS/MI (incl. selection of partners, location, etc.) and meeting expansion targets
  • Coaching channel partners to improve efficiency, drive profitability, and adherence to processes
  • Managing churn and customer satisfaction for walk-in customers at the touch point

This role requires:

  • P&L management skills
  • Understanding of store management and customer relationship management
  • Leadership & people management skills

Must have technical/professional qualifications: Graduate, Experience in the retail industry.

Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership.



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