Retail Franchisee Operations Manager

4 weeks ago


Kolkata, West Bengal, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, offering pan India Voice and Data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

Role

Franchisee Lead

Job Level/Designation

M1

Function / Department

Retail

Location

WBK

Job Purpose

The Franchisee Lead will be responsible for overall activities in the zone, spanning customer service, sales, and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade, etc.).

Key Result Areas/Accountabilities

  • Achieve sales target for all products (Voice/Data - Postpaid/Prepaid, Digital, Upgrades, Cross Sell, etc.)
  • Ensure and monitor quality of acquisition
  • Ensure availability of stock adhering to norms
  • Deliver overall revenue targets through channels
  • Achieve total target for up-selling and cross-selling
  • Facilitate roll-out of VMS/MI (incl. selection of partners, location, etc.) and meet expansion targets
  • Coach channel partners to improve efficiency, drive profitability, and adherence to processes
  • Manage churn and customer satisfaction for walk-in customers at touch point

Core Competencies, Knowledge, Experience

  • P&L management skills
  • Understanding of store management and customer relationship management
  • Leadership & people management skills

Must have technical / professional qualifications

Graduate

Experience in the retail industry

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership



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