
Exceptional Customer Service Representative
4 days ago
We are seeking a skilled Customer Support Specialist to provide exceptional support to our users on the UnlimitedAstro app.
Key Responsibilities:
- Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
- Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
- Troubleshoot and resolve customer issues, escalating complex cases when necessary.
- Maintain records of customer interactions and feedback for process improvement.
- Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
Requirements:
- Bachelor's degree in any discipline (preferred: Business Administration, Communication).
- 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
- Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
- Strong problem-solving, multitasking, and conflict-resolution abilities.
- Empathetic, patient, customer-first mindset.
Benefits include:
- Opportunity to work with a cutting-edge astrological application.
- Chance to develop strong problem-solving and communication skills.
- A collaborative work environment that encourages growth and learning.
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