Exceptional Customer Service Representative

4 days ago


Shimoga, Karnataka, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Support Specialist Role

We are seeking a skilled Customer Support Specialist to provide exceptional support to our users on the UnlimitedAstro app.

Key Responsibilities:

  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.

Requirements:

  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.

Benefits include:

  • Opportunity to work with a cutting-edge astrological application.
  • Chance to develop strong problem-solving and communication skills.
  • A collaborative work environment that encourages growth and learning.


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