Hotel Operations Manager
2 days ago
We are seeking an experienced Front Office Manager to join our team.
This is a full-time on-site role for the Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service.
Responsibilities:- Staffing and Scheduling of the shift and allocation of duties.
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Facilitate learning and development for all the team members
- Performance Appraisal/ Management of the staff in the department.
- Ensure that all the operational standards set for all the processes are followed
- To liaison and build relationship with regular and repeat guests
- Ensure that all the security, hygiene and aesthetic standards of the hotel are met.
- Front Office Management skills
- Excellent Customer Service and Customer Satisfaction skills
- Effective communication skills, both written and verbal
- Experience with hotel operations and booking systems is preferred
- Diploma or Bachelor's degree in Hospitality, Business Administration, or related field
- Familiarity with Mumbai and surrounding areas is a plus
- Ability to manage staff, prioritize tasks, and maintain a positive work environment
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