Dynamic Hotel Operations Manager

2 weeks ago

Mumbai, Maharashtra, India beBeeOperations Full time ₹ 20,00,000 - ₹ 30,00,000
Job Description:
HRS is a pioneering company in the business travel industry, aiming to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

Key Responsibilities:
Act as a contact person for supplier partners regarding all questions concerning the HRS eRFP platform. Advise supplier partners about the best possible offer in the HRS eRFP platform and the HRS tenders process. Process incoming correspondence in English. Support procurement consultants in all eRFP-related tasks. Take ownership for procurement customer-related support activities, including management of rate loading process for individual hotels and hotel chains, CRS, GDS, and external connected hotels. Investigate and support non-bookability situations, first-level support, and identify specific issues to escalate to responsible stakeholders as second-level support. Manage the rate activation process for corporate customers with hotel chains, CRS, GDS, and external connected hotels. Actively manage key performance indicators, bookability, and time-to-activate. Steer actions within the organization that positively impact these KPIs as well as investigate and support non-bookability situations.

Required Skills and Qualifications:
A commercial education, preferably in the travel industry or in business administration. First professional experience in the hotel industry and/or within the B2B travel industry. Good MS Excel skills. Bindingness, self-responsible work, as well as customer and result orientation combined with very good communicative skills. High level of self-motivation and ability to work under time pressure. Ability to manage supplier and customer expectations. High level of flexibility and good organizational skills. Fluency in English, both spoken and written. Additional language skills are an advantage.

Benefits:
Access to a global network of a globally united and mutually responsible Tribe of Intrapreneurs that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work, and pay. An entrepreneurial-driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter, and more sustainable.

Location, Mobility, and Incentive:
The attractive remuneration is in line with the market and includes all necessary work equipment and mobility as well as an annual or multi-year bonus.

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