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Luxury Hotel Operations Director
3 weeks ago
Hotel Operations Director
">Our luxury hotel is seeking an exceptional leader to oversee the smooth operation of our establishment. As a key member of our management team, you will be responsible for ensuring that all aspects of the hotel are running efficiently and effectively.
">Responsibilities:
">- ">
- Lead and guide the management team in driving hotel performance and achieving business goals">
- Ensure the delivery of exceptional guest experiences from pre-arrival to post-departure">
- Oversee the management of preventive maintenance plans to ensure a clean and hygienic environment">
- Maximise revenue inflow and control costs by setting operational budgets and directing departments to achieve agreed goals">
- Seek constant improvement of quality in product and services by working with the ExCo team to align F&B concepts and service standards with brand vision and market trends">
- Act as a liaison between interdepartmental stakeholders and represent the hotel in projecting a credible image to the market, residents, and colleagues alike">
- Comply with Fairmont's established guidelines on recruitment, appointment, and promotion of ExCo department heads and colleagues">
- Support the hotel's annual budgeting process and adhere to established guidelines">
Qualifications:
">- ">
- Degree from a hospitality or related field">
- Minimum 12 years of relevant experience, with at least 3 years at ExCo level">
- Excellent communication skills in English">
- Ability to thrive in a large-scale operation and high-volume environment">
- Pre-opening experience preferred">
Competencies:
">- ">
- Strong interpersonal skills">
- Good working knowledge of budgets, forecasting, profit, and loss statements">
- Focus on service with an eye for detail and an approachable attitude">
- Ability to work well under pressure, analyse, and resolve problems while exercising good judgment">
- Prioritise and organise work assignments and delegate tasks effectively">
Additional Information:
">- ">
- Proficient in Microsoft Office Suite and property management systems">
- Knowledge of the local area and its attractions is a plus">
