Amazon Go Workforce Capacity Planning Analyst
3 weeks ago
About the Role:
We are seeking a highly skilled Workforce Capacity Planning Analyst to join our Amazon Go team. The ideal candidate will have a strong background in schedule optimization, analytical problem-solving, and excellent communication skills.
Key Responsibilities:
- Generate forecasts and plan capacity for multiple network sites.
- Manage short-term staffing of sites (4 to 6 weeks) and work closely with long-term planning teams.
- Create and maintain CXQO associate shift schedules to meet short-term forecast requirements and SLs.
- Build short- and long-term operational plans to optimize variable costs associated with staffing.
- Improve worldwide Amazon Go sites redundancy and reduce capacity risks.
- Setup feedback mechanisms to share capacity planning process improvements and drive better planning accuracy.
- Perform deep dives on daily, weekly, and monthly site performance to provide feedback to Operations teams.
Requirements:
- 3+ years of Excel or Tableau experience.
- 2+ years of tax, finance, or related analytical field experience.
- Bachelor's degree in finance, accounting, business, economics, engineering, analytics, mathematics, statistics, or related technical or quantitative field.
- Experience with SQL or ETL.
- Experience writing complex Excel VBA macros.
Preferred Qualifications:
- Experience working with Tableau.
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