Capacity Planning Analyst

4 weeks ago

Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
About the Role

We are seeking a highly skilled Capacity Planning Analyst to join our team at ADCI HYD 13 SEZ. As a key member of our Global Planning & Strategy team, you will be responsible for forecasting, capacity planning, and producing planning analytics to support our hiring process.

Key Responsibilities
  • Analyze forecasted volume and staffing coverage to ensure service delivery targets are met.
  • Provide real-time guidance and make appropriate adjustments to maximize resource efficiency.
  • Analyze team performance history to determine optimal production and off-production activities, shrinkage, and occupancy goals.
  • Maintain, develop, and administer reporting activities to measure plan vs. actual across supported regions.
  • Improve and automate existing practices.
  • Assist in skill blending and profile modification for supported teams.
  • Work as a Subject Matter Expert (SME), drive performance calls for business status, reports, and metrics, reviewing them daily for trends and potential problems at a global level.
  • Work with Operational Management to design and agree service protection strategies, ensuring buy-in and commitment at all levels.
  • Constantly review existing processes and research new ones for possible automation improvements or enhancements, designing and installing special project improvements or enhancements whenever necessary.
  • Manage business activities such as root cause analysis, profile management, new marketplace, and skill launches by working with Operation, Capacity, Scheduling, Program, and Change Management and Contact Routing teams.
  • Scope out the requirements for new metrics and tools.
About the Team

The Amazon Global Workforce Staffing (WFS) Organization is a critical element in bringing on talent to deliver our customer experience around the globe. Our team hires over 1M hourly associates annually and is growing every year; WFS is performing an historic and unprecedented task to bring new people to work for Amazon Operations.

WFS CS (Candidate Services) is a branch of WFS, responsible for enabling the hiring process by ensuring candidates have all possible support for their queries. We are part of Global Planning & Strategy (GPS) team within WFS CS responsible for forecasting, capacity planning (long-term & short-term) and producing planning analytics.

Requirements
  • Bachelor's degree in Business, Mathematics, Engineering, or a related field.
  • 5+ years of working experience in planning/workforce management.
  • Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone.
  • Knowledge of building capacity planning and scheduling models using Erlang.
  • Planning experience for channels like Phone, Email, Chat, and SMS.
  • Expert knowledge of Advanced Excel with the ability to use Solver, SQL, or any language that can help automate models.
  • Advocate for automation and use of data to solve business problems.
  • Ability to work successfully in a dynamic, fast-paced environment.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

  • Bachelor's degree in Business, Mathematics, Engineering, or a related field.
  • 5+ years of working experience in planning/workforce management.
  • Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone.
  • Knowledge of building capacity planning and scheduling models using Erlang.
  • Planning experience for channels like Phone, Email, Chat, and SMS.
  • Expert knowledge of Advanced Excel with the ability to use Solver, SQL, or any language that can help automate models.
  • Advocate for automation and use of data to solve business problems.
  • Ability to work successfully in a dynamic, fast-paced environment.

PREFERRED QUALIFICATIONS

  • Knowledge of Six Sigma/Lean Processes.
  • Proficient in SQL along with Statistical programming experience using R or Python.
  • Working knowledge of statistical modeling tools used in forecasting.
  • Experience extracting and transforming complex data sets (ETL administration).
  • Experience in developing reports and dashboards using OBIEE, Tableau, or other reporting platforms.
  • Natural curiosity and desire to learn.

  • Senior Capacity Planning Analyst

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 20 SEZ - H94 Full time

    Job Title: Senior Capacity Planning AnalystAt ADCI HYD 20 SEZ - H94, we are committed to delivering exceptional customer service. To achieve this, we need talented professionals who can help us optimize our capacity planning processes.Description:We are seeking an experienced Senior Capacity Planning Analyst to join our team. The ideal candidate will have a...

  • Workforce Capacity Planning Analyst

    4 weeks ago

    Hyderabad, Telangana, India ADCI - HYD 15 SEZ Full time

    Workforce Capacity Planning AnalystWe are seeking a highly skilled Workforce Capacity Planning Analyst to join our team at ADCI - HYD 15 SEZ. As a key member of our organization, you will be responsible for planning and optimizing workforce capacity to meet the needs of our Amazon Go business.Key Responsibilities:Generate forecasts and plans for multiple...

  • Capacity Planning Analyst

    1 month ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleWe are seeking a highly skilled Capacity Planning Analyst to join our team at ADCI HYD 13 SEZ. As a key member of our workforce management team, you will be responsible for analyzing forecasted volume and staffing coverage to ensure service delivery targets are met.Key ResponsibilitiesAnalyze team performance history to determine optimal...

  • Capacity Planning Analyst

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleWe are seeking a highly skilled Capacity Planning Analyst to join our team at ADCI HYD 13 SEZ. As a key member of our organization, you will be responsible for analyzing forecasted volume and staffing coverage to ensure service delivery targets are met.Key ResponsibilitiesAnalyze team performance history to determine optimal production and...

  • Workforce Capacity Planning Analyst

    1 month ago

    Hyderabad, Telangana, India ADCI - HYD 15 SEZ Full time

    About the RoleWe are seeking a highly skilled Workforce Capacity Planning Analyst to join our team at ADCI - HYD 15 SEZ. As a key member of our Capacity Planning team, you will be responsible for generating forecasts, planning capacity for multiple network sites, and managing short-term staffing to meet service levels.Key ResponsibilitiesGenerate forecasts...

  • Amazon Go Workforce Capacity Planning Analyst

    3 weeks ago

    Hyderabad, Telangana, India ADCI - HYD 15 SEZ Full time

    About the Role:We are seeking a highly skilled Workforce Capacity Planning Analyst to join our Amazon Go team. The ideal candidate will have a strong background in schedule optimization, analytical problem-solving, and excellent communication skills.Key Responsibilities:Generate forecasts and plan capacity for multiple network sites.Manage short-term...

  • Capacity Planning Specialist

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleThe Planning Analyst will play a crucial part in the Amazon Global Workforce Staffing (WFS) Organization, which is critical to bringing on talent to deliver our customer experience around the globe. Our team hires over 1M hourly associates annually and is growing every year; WFS is performing an historic and unprecedented task to bring new...

  • Capacity Planning Manager

    3 weeks ago

    Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time

    About this roleThe Account Health Support Workforce Management Team at Amazon Development Centre (India) Private Limited is seeking a highly skilled Capacity Planning PM to join their team. As Capacity Planning PM, you will be responsible for predicting Sellers' needs, creating innovative self-help tools, and providing solutions to help our partners better...

  • Capacity Planning Manager

    1 month ago

    Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time

    About the RoleWe are seeking a highly skilled Capacity Planning PM to join our Amazon Development Centre (India) Private Limited team. As a key member of our Workforce Management Team, you will be responsible for predicting and managing workforce capacity to meet business demands.Key ResponsibilitiesDevelop and maintain accurate demand volume forecasts at...

  • Global Capacity Planner

    4 weeks ago

    Hyderabad, Telangana, India ADCI HYD 20 SEZ - H94 Full time

    Job Title: Global Capacity PlannerAre you a talented senior analyst looking to join a team that's shaping the future of customer service? We're seeking a skilled Global Capacity Planner to support our Customer Service Capacity Planning initiatives and strategy.Key Responsibilities:• Develop optimized headcount and hiring plans for our Customer Service...

  • Workforce Capacity Planning Specialist

    3 weeks ago

    Hyderabad, Telangana, India ADCI - HYD 15 SEZ Full time

    Job DescriptionAt ADCI - HYD 15 SEZ, we are seeking a highly skilled Workforce Capacity Planning Specialist to join our Amazon Go team. In this role, you will play a critical part in optimizing workforce capacity to meet the demands of our growing business.Develop and maintain short-term and long-term workforce capacity plans for multiple network...

  • Resource Planning and Capacity Optimization Specialist

    3 weeks ago

    Hyderabad, Telangana, India Evernorth Health Services Full time

    About Evernorth Health ServicesA division of The Cigna Group, Evernorth Health Services is a leading provider of pharmacy, care, and benefits solutions.Job Title: Resource Planning AnalystAs a key member of our operations team, you will be responsible for monitoring and analyzing call center trends, ensuring efficient distribution of resources and effective...

  • Transportation Capacity Planning Manager

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job Description:Rozetka Central Strategy is seeking a highly skilled Transportation Capacity Planning Manager to be part of the dynamic team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor...

  • Data Center Capacity Planning Specialist

    1 month ago

    Hyderabad, Telangana, India NTT DATA Full time

    About the RoleNTT DATA is seeking a skilled Data Center Capacity Planning Specialist to join our team. As a key member of our facilities management team, you will be responsible for assessing, planning, and managing the capacity and resources of our physical facilities, particularly data centers and related infrastructure.Key ResponsibilitiesRegularly assess...

  • Data Center Capacity Planning Specialist

    4 weeks ago

    Hyderabad, Telangana, India NTT DATA Full time

    Job OverviewMake a meaningful impact with NTT DATAAs a Data Center Capacity Specialist, you will play a crucial role in ensuring the organization's facilities can support current and future IT needs while maintaining efficiency, cost-effectiveness, and compliance with industry standards and regulations.Your Key ResponsibilitiesRegularly assess the current...

  • Resource Planning Analyst

    1 month ago

    Hyderabad, Telangana, India Evernorth Health Services Full time

    About EvernorthEvernorth Health Services, a division of The Cigna Group, is a leading provider of pharmacy, care, and benefits solutions. Our mission is to improve health and increase vitality for millions of people.Job SummaryWe are seeking a highly skilled Resource Planning Analyst to join our team. As a key member of our Workforce Management team, you...

  • Strategic Workforce Capacity Planning Analyst

    5 hours ago

    Hyderabad, Telangana, India ADCI - HYD 15 SEZ Full time

    Job DescriptionThe ideal candidate will be responsible for developing and implementing strategic workforce capacity plans to optimize staffing levels, manage quantitative planning, and achieve productivity goals for the Amazon Go network.Key Responsibilities:Generate forecasts and plan capacity for multiple network sitesSuccessfully manage short-term...

  • Software Development Engineer, Cloud Capacity Planning

    4 weeks ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    About World Wide Capacity PlanningWorld Wide Capacity Planning (WWCP) is a part of Amazon Customer Service Organization responsible for providing world-class human support to Amazon customers. Our team is building industry-leading workforce management products to cater to Amazon's global scale and complex capacity planning needs.What We DoWe build systems...

  • Lead Business Execution Consultant

    3 weeks ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    Job Title: Lead Business Execution ConsultantJob Summary:Wells Fargo is seeking a Lead Business Execution Consultant to join our Cards and Merchant Services (CMS) Strategy & Production Support team. As a key member of our Capacity Planning Team, you will be responsible for developing and implementing Capacity Planning models for Back-Office functions within...

  • Data Center Capacity Planner

    4 weeks ago

    Hyderabad, Telangana, India NTT DATA Full time

    Job OverviewMake a meaningful impact at NTT DATAAt NTT DATA, we're committed to helping our clients innovate, optimize and transform for long-term success. As a Data Center Capacity Specialist, you'll play a critical role in ensuring our facilities can support current and future IT needs while maintaining efficiency, cost-effectiveness, and compliance with...