Global Capacity Planner

3 weeks ago


Hyderabad, Telangana, India ADCI HYD 20 SEZ - H94 Full time
Job Title: Global Capacity Planner

Are you a talented senior analyst looking to join a team that's shaping the future of customer service? We're seeking a skilled Global Capacity Planner to support our Customer Service Capacity Planning initiatives and strategy.

Key Responsibilities:
• Develop optimized headcount and hiring plans for our Customer Service business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness
• Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools
• Analyze and understand key planning processes to create new reporting & analytic opportunities

About the Role:
This is an exciting opportunity for a senior analyst to join our team and contribute to the development of our global capacity planning strategy. As a Global Capacity Planner, you will work closely with multiple business teams, including CS Operations, Global Outsourcing, Program Management, and Finance leadership.

Requirements:
• Bachelor's degree in business or analytical discipline
• Master's degree in supply chain management, operations, engineering, analytics or related field

What We Offer:
We are an equal opportunities employer and welcome applications from talented individuals who share our values. If you're passionate about this role and want to make an impact on a global scale, please apply today

Hyderabad, TS, IND

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