Senior Capacity Planner
4 weeks ago
About the Role
We are seeking a highly skilled Senior Capacity Planner to join our Customer Service team at ADCI HYD 20 SEZ - H94. As a key member of our team, you will be responsible for creating optimized headcount and hiring plans for our Customer Service business.
Key Responsibilities
- Develop and implement strategic plans to manage trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness.
- Partner with customer service technology teams on new initiatives, including the launch of industry-leading decision support tools.
- Create new reporting & analytic opportunities by analyzing and understanding key planning processes.
- Coordinate with Operations, Global Outsourcing, HR/Recruiting, and Finance teams to analyze historical data and forecast demand.
- Support local site management teams to optimize staffing requirements.
- Provide thought leadership on the integration of new products/services supported by CS.
Requirements
- Bachelor's degree in business or analytical discipline.
- Master's degree in supply chain management, operations, engineering, analytics, or related field (preferred).
About Us
At ADCI HYD 20 SEZ - H94, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, we encourage you to apply.
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