Secure AI Adoption Specialist

2 days ago

Bengaluru, Karnataka, India beBeeSecurity Full time ₹ 1,87,50,000 - ₹ 2,62,50,000

Unlock the Future of Secure AI Adoption

Job Overview:
  • We're seeking a seasoned technical support specialist to join our team and play a critical role in ensuring the safe adoption of artificial intelligence in enterprises.

As a Staff Technical Support Engineer, you will be responsible for providing advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security. You'll troubleshoot and resolve complex issues related to the adoption of GenAI apps and protect SaaS applications.

Key Responsibilities:
  • Conduct thorough fault isolation and root cause analysis for technical issues, documenting findings clearly.
  • Author and publish detailed technical support bulletins and knowledge base documentation.
  • Collaborate with cross-functional teams to drive product improvements and customer success.

This is a unique opportunity to work on the most comprehensive AI Security solution, ensuring customers can safely leverage AI technologies. Our team plays a critical role in protecting our digital way of life by providing exceptional post-sales support.

Our ideal candidate possesses 8+ years of experience in a technical support engineer role, with a focus on network security technologies. Strong written and verbal communication skills are essential for explaining complex technical issues to diverse audiences.

We're looking for problem solvers who take risks and challenge cybersecurity's status quo. Join us in innovating and achieving our mission together.

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