Tech Support Specialist for Software Issues

4 days ago

Tirupati, Andhra Pradesh, India beBeeTechnical Full time US$ 80,000 - US$ 1,00,000
Job Description

We are seeking a Technical Support Engineer to join our team. The successful candidate will work closely with the Client Success team to provide Tier-2 client support for software technical issues.

The role involves collaborating with the Engineering department to debug and resolve these issues, as well as communicating and coordinating feedback and inputs to the development team based in India.

Key Responsibilities:
  • Provide technical support to internal and external users, including customer service teams, clients, and partners.
  • Troubleshoot technical issues with minimal support from the development team.
  • Speak with internal and external customers to quickly identify their problems.
  • Propose workarounds to customers when fixes are not immediate.
  • Provide timely and accurate customer feedback.
  • Follow up with clients to ensure problems are resolved.
Required Skills and Qualifications:
  • Bachelor's degree in computer science or information technology.
  • Work experience with tech support for web-based business applications and mobile interfaces.
  • Working knowledge of Linux, Java, JavaScript (React), MySQL, and AWS.
  • Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs.
  • Experience with remote desktop applications and help desk software.
  • Experience with ticket management tools like Clickup, Jira, Trello, etc.
Benefits:
  • Development mindset to quickly scale into a developer with minimal training.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
Others:
  • Certifications in Linux, Java, web development, and AWS are desirable but not required.
  • Experience with AI tools for day-to-day tasks is a plus.

  • Education Support Specialist

    1 week ago

    Tirupati, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    As a key member of our team, you will be responsible for delivering exceptional customer support to educators, school administrators, and tech coordinators.Job Description:We are seeking a highly skilled and experienced customer support specialist to join our organization. The ideal candidate will have a strong passion for helping others and a proven track...

  • IT Support Specialist Position Available

    4 days ago

    Tirupati, Andhra Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Opportunity: IT Support SpecialistWe are seeking a highly skilled and motivated individual to join our team as an IT Support Specialist. This is an exciting opportunity for someone who enjoys providing technical assistance and support to end-users, addressing hardware, software, and networking issues.About the RoleThe ideal candidate will possess...

  • Technical Support Specialist

    4 days ago

    Tirupati, Andhra Pradesh, India beBeeSupport Full time ₹ 15,00,000 - ₹ 19,99,999

    Job Title: Technical Support SpecialistThe primary objective of this role is to ensure the seamless operation of software and hardware solutions across multiple locations.This position involves providing technical assistance, identifying and resolving system issues, and collaborating with internal teams to rectify system failures.Offer configuration support...

  • Software Support Professional

    2 weeks ago

    Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Description">Our organization requires a diligent Technical Support Specialist to provide assistance to users and create instructional materials for internal use on our software platform.The ideal candidate will be responsible for preparing support articles on software features for clients, creating instruction manuals for internal use, designing system...

  • Desktop Support Specialist

    3 days ago

    Tirupati, Andhra Pradesh, India beBeeDesktopSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Desktop Support SpecialistThis is an exciting opportunity to join our engineering team as a skilled desktop support specialist. As a key member of the team, you will play a vital role in maintaining the functionality and reliability of our IT environment.Key Responsibilities:Administer Microsoft Intune for endpoint management, providing support...

  • Technical Support Specialist

    2 weeks ago

    Tirupati, Andhra Pradesh, India beBeeEndUserSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled professional to provide technical support to users across the organization.Key Responsibilities:Provide on-site and remote support for desktops, laptops, printers, and peripherals.Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).Install,...

  • IT Technical Support Specialist

    6 days ago

    Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    As a skilled Information Technology Support Specialist, you will be responsible for providing technical assistance and support to our engineers and other stakeholders.Key Responsibilities:Resolve complex technical issues related to software applications and hardware systemsDevelop and deliver training programs on technical procedures and best...

  • Customer Issue Resolutions Specialist

    4 days ago

    Tirupati, Andhra Pradesh, India beBeeEscalation Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Opportunity:A highly skilled and analytical professional is required to manage and resolve escalated customer issues, investigate root causes, and collaborate with cross-functional teams.Key Responsibilities:Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.Investigate and analyze the root causes of...

  • IT Support Specialist

    2 weeks ago

    Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 1,50,000 - ₹ 2,00,000

    Job OverviewWe are seeking a skilled IT Support Specialist to oversee the daily operations of our computer studios.The ideal candidate will have strong knowledge of studio management, technical skills, and an eagerness to maintain an efficient workspace.Main Responsibilities:Set up, operate, and maintain studio equipment.Manage hardware, software, and...

  • Technical Support Specialist

    5 days ago

    Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 10,08,000 - ₹ 1,41,22,000

    About the RoleWe are seeking an exceptional professional to join our team as a Technical Support Specialist.This role is responsible for delivering top-notch technical support services with a customer-centric approach, driving process improvements while motivating team members to analyze, troubleshoot, diagnose and resolve software or system related issues...