Customer Issue Resolutions Specialist

3 days ago

Tirupati, Andhra Pradesh, India beBeeEscalation Full time ₹ 8,00,000 - ₹ 12,00,000

Job Opportunity:

A highly skilled and analytical professional is required to manage and resolve escalated customer issues, investigate root causes, and collaborate with cross-functional teams.

Key Responsibilities:

  • Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to established policies and procedures.
  • Communicate with customers in a professional and empathetic manner to understand their concerns.
  • Maintain accurate records of escalated cases, actions taken, and resolutions achieved.

Skill Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Competencies:

  • Consumer Focus: Demonstrated commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.

Professional Qualifications:

  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven track record of success in customer-facing roles.
  • Excellent analytical and problem-solving skills.
  • Ability to work independently and as part of a team.

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