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4 days ago
The ideal candidate for this position will have a deep understanding of adult learning principles, instructional design, and the ability to analyze complex data to drive business outcomes. This role requires someone who can create engaging training curricula that enhance the capabilities of operations teams.
About the RoleThis is an exciting opportunity to join our Support Enablement team as a Training Program Manager. In this capacity, you will be responsible for developing comprehensive training initiatives that equip support specialists with the knowledge and skills necessary for exceptional service delivery.
Key Responsibilities:- Designing and implementing effective learning solutions that align with the vision and strategy of our Operations training program
- Converting business requirements into comprehensive training curricula and supportive content tailored to the needs of our teams
- Ensuring the application of adult learning principles and systematic instructional design to create high-quality learning solutions
- Analyzing metric data to evaluate high-priority topics and measure training impact post-launch
- A minimum of 6 years of experience in instructional design, technical training programs, or operations program management
- Experience designing and developing training materials and content, including online e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products, video, graphic, audio, and other training materials
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
- Experience in identifying recurring issues faced by customers and specialists and developing scalable training solutions
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