Training And Readiness Manager

2 weeks ago

Bangalore, India Microsoft Full time US$ 1,20,000 - US$ 2,00,000 per year

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.  We make doing business with Microsoft easy.

Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft.  We are accountable to design and execute transactional services across the Enterprise customer lifecycle.  We relentlessly pursue process efficiency, timeliness, quality and compliance, all while providing world class Customer experience.  We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.

Position Description:

The Training & Readiness Manager plays a vital role in cultivating a culture of continuous learning, talent development, and relentless customer focus within Microsoft Enterprise Direct Solutions (MSEDS) Organization. This role is responsible for designing, implementing, and evaluating learning strategies and programs that enhance employee capabilities, drive engagement, and support business priorities—all while embedding customer-centric best practices at every stage. The ideal candidate will be an innovative professional and learning strategist, passionate about enabling growth, accelerating change, and maximizing the potential of Microsoft's most valuable asset — its people. They will champion the integration of customer feedback, empathy, and proactive problem-solving into all training materials and processes, ensuring that every learning intervention is aligned with the needs and expectations of both internal and external customers. By prioritizing the customer perspective, this role enables the team to deliver exceptional service, build lasting relationships, and continuously improve the customer experience.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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