
Customer Support Associate
2 days ago
Customer Service Representative Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Executive.
Key Responsibilities:
- Handle inbound queries, emails, and calls to resolve issues and provide accurate information.
- Guide customers through the onboarding process and app navigation.
- Maintain a positive and professional tone while handling escalations and complaints.
- Collect feedback from customers and report recurring issues to improve the app experience.
- Collaborate with internal teams to ensure seamless user journeys.
Requirements:
- 0–2 years of experience in customer service or related fields.
- Excellent verbal and written communication skills.
- Strong problem-solving ability with a calm, empathetic approach.
- Comfortable interacting with customers and resolving issues efficiently.
- Bilingual proficiency in English and Hindi is a plus.
What We Offer:
- A competitive salary based on performance.
- Hands-on experience working with a dynamic team.
- An opportunity to directly impact customer satisfaction and the company's success.
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