Sales Support and Customer Nurturer

6 days ago

Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 65,00,000 - ₹ 70,00,000
Job Title: Customer Service and Sales Support Agent

About the Role:

We are seeking a confident, conversational Customer Service & Sales Support Agent to join our team. Your focus will be on nurturing warm leads by building rapport, providing guidance, and helping customers make informed decisions.

This role ensures customers feel supported from enquiry through to booking. You'll also help keep the sales pipeline moving by following up on outstanding quotes, chasing technicians for information, and ensuring every customer receives timely and consistent communication.

Key Responsibilities:

  • Nurturing Leads: Guide customers who have requested repair quotes through the process, answer questions, and encourage them to confirm bookings.
  • Outbound Calls: Confidently make high-volume outbound calls to warm leads.
  • Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.
  • Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.
  • Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.

Requirements:

  • Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).
  • Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
  • Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
  • Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.

Benefits:

You will have the opportunity to work with a rapidly growing car care marketplace dedicated to helping car owners maintain their vehicles with unmatched convenience.

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