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Exceptional Customer Experience Specialist
3 weeks ago
Job Title: Voice Process Associate
About the Role:
We are seeking experienced professionals to support our US-based clients. The ideal candidate should have excellent English communication skills and the ability to handle high-pressure customer interactions with professionalism.
Key Responsibilities:
- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt service.
- Adhere to process workflows, scripts and quality standards.
Required Skills & Qualifications:
- Graduate in any stream.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English.
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Attributes:
- Problem-solving attitude with the ability to think on your feet.
- US accent experience supporting North American clients.
About Us:
A dynamic company values its employees and provides opportunities for career advancement.
What We Offer:
- Competitive salary and performance incentives.
- Career advancement opportunities.
- Retention bonus.
- Allowances.
