Customer Experience Manager

2 days ago

Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Support Specialist

The role of a Customer Support Specialist is to provide exceptional customer service, ensuring that clients receive timely and effective assistance. This includes responding to customer inquiries, resolving issues in a professional manner, and maintaining accurate records of customer interactions.

  • Proficiency in using customer service software and CRM tools is essential for this role.
  • Strong communication skills, both written and verbal, are necessary for effective customer support.
  • The ability to work independently and make sound decisions is also crucial.
  • A high level of empathy and dedication to improving customer experiences is required.
  • Previous experience in a remote work environment is a plus.
  • Bachelor's degree in Business, Communications, or a related field is preferred.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat.
  • Resolve customer complaints in a professional and timely manner.
  • Maintain accurate records of customer interactions.
  • Collaborate with other departments to improve customer experiences.
  • Contribute to sales efforts by identifying potential new clients.

Requirements:

  • Experience in customer support, customer satisfaction, and customer service.
  • Strong communication skills, both written and verbal.
  • Sales abilities and experience in identifying and engaging potential customers.
  • Proficiency in using customer service software and CRM tools.
  • Problem-solving skills and the ability to work independently.
  • High level of empathy and dedication to improving customer experiences.
  • Previous experience in a remote work environment is a plus.
  • Bachelor's degree in Business, Communications, or a related field is preferred.

Benefits:

  • This is a full-time remote role, offering flexibility and work-life balance.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.

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