Customer Experience Associate

3 days ago

Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 45,00,000

Delivering Exceptional Customer Support

Job Description:

We are seeking an experienced and highly skilled Associate to help manage our programs, ensuring seamless execution and exceptional learner experiences.

The ideal candidate will possess excellent communication, analytical, and problem-solving skills, with a proven track record of providing top-notch customer support in fast-paced environments.

  • Support the end-to-end execution of our programs, including scheduling, tracking, and reporting.
  • Coordinate with internal teams, faculty, and external partners to meet program timelines and deliver high-quality results.
  • Manage learner onboarding, engagement, and communication throughout the program.
  • Collect and analyze data to identify gaps and suggest improvements to enhance the overall learning experience.
  • Act as the primary point of contact for learners and stakeholders, resolving queries efficiently and effectively.
Requirements:
  • Bachelor's degree or equivalent experience in customer support, operations, or a related field.
  • 0-3 years of experience in program coordination, customer support, or a similar role (fresh graduates with relevant skills welcome).
  • Strong analytical and problem-solving skills, with proficiency in MS Excel and basic data handling.
  • Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
  • Well-organized, detail-oriented, and able to handle multiple tasks simultaneously in a fast-paced environment.
About Us:

Our company provides high-quality online programs to students across the globe, committed to delivering exceptional learning experiences that equip students with the skills and knowledge needed to succeed in their careers.

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