
Customer Engagement Specialist
1 week ago
Role Overview
\This challenging role involves engaging organizations identified for software misuse, building persuasive conversations, and converting them into licensed customers.
\Key responsibilities include managing compliance and piracy campaigns from initial notification through resolution.
\The ideal candidate will have 1+ year of experience in sales, customer engagement, or similar persuasion-driven roles.
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- Proven ability to meet goals in high-pressure, target-driven environments.\
- Proficiency in English with excellent negotiation and communication skills.\
- Familiarity with omni-channel outreach (calls, email, video conferencing).\
- Strong organizational skills and adaptability to shifting priorities.\
- Resilience and persistence in overcoming objections and rejection.\
- A strong analytical mindset to analyze and process case data for CRM updates, reporting, and follow-up actions.\
- Ability to generate and qualify leads to support ongoing campaign engagement.\
- Document outcomes and contribute to process improvements.\
- Develop effective relationships with clients to persuade them to purchase valid licenses.\
- Provide exceptional customer service and ensure a positive experience for all clients.\
- Stay up-to-date with industry trends and developments to ensure the company remains competitive.\
- Work collaboratively with other departments to achieve shared goals and objectives.\
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