Drive Business Growth as a Customer Engagement Leader

2 weeks ago

Delhi, Delhi, India beBeeCustomerEngagement Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Customer Engagement Specialist

Drive growth and visibility for a leading premium drinks brand across international travel retail.

This is an exciting opportunity to lead customer engagement through immersions, trade shows, and activations, promoting world-class consumer experiences.

Key Responsibilities:
  • Develop and execute annual customer marketing & activation plans that drive engagement and brand visibility.
  • Build strong partnerships with key airport retail stakeholders to deliver strategic initiatives.
  • Lead customer engagement through immersions, trade shows, and activations, fostering meaningful connections.
  • Collaborate with agencies to deliver launches and global customer activity, driving business outcomes.
  • Oversee and optimise promoter/brand ambassador performance, ensuring alignment with brand goals.
  • Audit retail outlets to ensure compliance with brand guidelines and customer agreements, maintaining high standards.
  • Identify opportunities for additional promotions and visibility within outlets, capitalising on market trends.
  • Manage and monitor sales and promotional budgets effectively, maximising ROI.
About You:
  • Proven experience in customer marketing, trade marketing, or activation within FMCG, ideally in travel retail, with a focus on delivering exceptional consumer experiences.
  • Strong commercial acumen with the ability to influence and inspire stakeholders, driving business growth.
  • A passion for developing and executing innovative marketing strategies that drive results.
  • Organised, proactive, and results-driven, with excellent project management skills, capable of managing multiple priorities.

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