Strategic Operations Director

14 hours ago

Alwar, Rajasthan, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 17,50,000
Senior Operations Manager

This is a highly strategic role that requires exceptional leadership and operational expertise to drive business growth, customer satisfaction, and employee engagement.

The ideal candidate will have extensive experience in large-scale operations management, with a proven track record of delivering results-oriented initiatives that drive revenue growth, improve efficiency, and enhance the overall customer experience.

Key Responsibilities:
  • Revenue Growth:
    • Develop and implement strategies to increase revenue across all segments, including sales, catering, and events.
    • Lead P&L reviews to identify areas for cost reduction and optimize profitability.
    • Analyze market trends and competitor activity to inform business decisions.
  • Operational Excellence:
    • Oversee day-to-day operations to ensure seamless delivery of events, meetings, and conferences.
    • Manage event planning logistics, from menu creation to vendor management and onsite coordination.
    • Benchmark operational performance against industry standards and recommend process improvements.
  • Customer Service:
    • Ensure guest needs are anticipated and met, delivering personalized service that exceeds expectations.
    • Handle escalations professionally and promptly, ensuring resolution meets or exceeds guest expectations.
    • Maintain and utilize guest feedback and event history databases to identify trends and shape service enhancements.
  • People & Culture:
    • Partner with department heads on performance management, talent development, and team motivation programs.
    • Participate in recruitment and onboarding of key associates, fostering a culture of excellence and service.
    • Lead by example in setting standards for appearance, hygiene, and professionalism throughout the operation.

Authority Levels:

  • Operates with delegated authority over daily operations, acting as proxy when required.
  • Participates in decision making for operational, financial, and people matters within organizational policies and brand standards.

Candidate Profile:

  • Several years of progressive responsibility within large-scale operations management, including experience in P&L, sales, and team leadership.
  • Proven success in driving revenue growth, operational excellence, and customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to interpret business data and implement solutions.
  • Excellent communicator, collaborative leader, and champion for brand values and service quality.

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