
Facility Operations Manager
3 days ago
The purpose of this role is to manage facility-related operations and activities. The incumbent will be responsible for defining the scope and key performance indicators (KPIs) for team members, as well as communicating with immediate management for day-to-day activities.
Key Responsibilities:- Manage facility operations and activities
- Define scope and KPIs for team members
- Communicate with immediate management for day-to-day activities
- Report to senior management on day-to-day activities, incident management, etc.
- Monitor and report key project activities, plans, and progresses
- Manage calls and discussions
- Coordinate end-to-end exam day and non-exam day administrative activities and team coordination
- Ensure zero incidents on exam day related to admin services
- Assist in recruitment, training, and talent development of team members
- Define and deploy control and monitoring mechanisms for the Admin Team within the facility
- Train and develop the Admin Team within the facility
- Standardize processes at all exam venues within the facility
- Manage vendors, support senior management in finalizing contracts and vendor invoices
- Publish regular dashboards on key performance parameters to senior management and senior leadership as needed
- Be the central point of contact for all facility-related matters within the facility
- Ensure SLA/SLC at exam venues
- Exercise governance over ViDZ/LISP partners, hold regular meetings, and close audit points
- Deploy ad-hoc/contract manpower at exam venues
- Support shortlisting prospective partners/venues identified based on defined parameters within the region
- Maintain and monitor legal compliances for all venues
- Prepare and deploy contingency/BCP
- Conduct surprise checks at exam venues
- Handle crisis situations
- Coordinate and manage with manpower agencies on deployment and other staff-related issues & compliances
- Conduct audits of exam venues
- Perform any other duties assigned from time to time
- Good communication skills (written/verbal)
- Strong technical knowledge of electrical equipment
- Experience in soft services facility management
- Experience in facility operations and management
- Must have managed a team
- Experience in conflict management
- Willingness to work, learn, and perform under extreme pressure
- Williness to travel
- Good liaisoning with local government departments
- Awareness of laws related to facility compliance and operations
- Vendor management skills
- Openness to take complete ownership, responsibility, and accountability of assigned work
- Good computer knowledge (Microsoft Excel, Word, PowerPoint, etc.)
- Professional certifications
- Additional language knowledge
- Strong analytical and logical understanding
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