Customer Service Representative

2 weeks ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000
Job Overview

The ideal candidate will create long-term, trusting relationships with our customers by delivering exceptional service and support.

Key Responsibilities
  • Manage online platform star ratings to ensure a high level of customer satisfaction, including following up on user reviews and product feedback.
  • Resolve critical customer complaints in a timely manner to maintain brand image and reputation.
  • Collaborate with service representatives to gather and analyze Voice of Customer (VOC) feedback, promoting product serviceability and improving the overall customer experience.
  • Analyze and summarize RMA cost-related data and issues to identify areas for improvement and optimize costs.
Requirements and Qualifications
  • At least 2 years of experience in customer service or a related field.
  • Excellent communication and teamwork skills, with the ability to effectively collaborate with different departments.
  • Previous experience in handling complex electronic products and Amazon customer service is preferred but not required.
Work Environment
  • Office-based role in Bangalore, Karnataka, India.
  • Occasional travel may be required for industry events or company meetings.


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