
Operations Support Specialist
1 week ago
The Role:
As a Service Management Engineer, you will be responsible for providing L2/L3-level support for Service Management (MIM) in a mission-critical banking environment.
Key Responsibilities:
- Provide technical expertise and support for Service Management (MIM) systems.
- Ensure compliance with regulatory requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
- Tune configurations and schedule jobs to optimize performance and reliability.
- Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health.
Requirements:
- Strong technical skills in Service Management (MIM) and related technologies.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Strong communication and documentation skills.
Benefits:
- Opportunity to work with a leading consulting firm in the Middle East.
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