Operations Support Specialist

1 week ago


Davangere, Karnataka, India beBeeManagement Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Service Management Engineer

The Role:

As a Service Management Engineer, you will be responsible for providing L2/L3-level support for Service Management (MIM) in a mission-critical banking environment.

Key Responsibilities:

  • Provide technical expertise and support for Service Management (MIM) systems.
  • Ensure compliance with regulatory requirements.
  • Operate under ITIL processes (Incident/Change/Problem/Knowledge).
  • Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills.
  • Conduct root cause analysis for recurring issues and implement permanent fixes.
  • Tune configurations and schedule jobs to optimize performance and reliability.
  • Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health.

Requirements:

  • Strong technical skills in Service Management (MIM) and related technologies.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
  • Strong communication and documentation skills.

Benefits:

  • Opportunity to work with a leading consulting firm in the Middle East.


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