Support Specialist

22 hours ago

Davangere, Karnataka, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

Customer Support Specialist Role:

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We are looking for a highly skilled and customer-focused individual to take on the role of Customer Support Specialist. As the first point of contact for our customers, this position requires someone who can deliver exceptional support, resolve issues efficiently, and ensure a positive customer experience across various channels.

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Main Responsibilities:

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  • Provide prompt and professional responses to customer inquiries via phone, email, and chat.">
  • Identify and resolve customer issues while maintaining a positive attitude.">
  • Accurately document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.">
  • Collaborate with internal teams to guarantee customer satisfaction.">
  • Evaluate and escalate unresolved issues as necessary.">
  • Adhere to established communication procedures, guidelines, and policies.">
  • Contribute to team goals and meet or exceed personal targets for customer satisfaction and issue resolution.">
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Key Requirements:

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  • Proven experience in customer support or client service.">
  • Excellent communication and interpersonal skills.">
  • Ability to multitask, prioritize, and manage time effectively.">
  • Strong problem-solving skills and attention to detail.">
  • Diploma or equivalent; a degree is preferred.">
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