Operational Support Specialist

2 days ago

Davangere, Karnataka, India beBeeNetworkOperations Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Description

We are seeking a skilled Support Analyst to join our team in a Network Operations Center. As a Support Analyst, you will play a critical role in ensuring the smooth operation of our software applications.

Your primary responsibility will be to provide primary operational support for multiple large, distributed software applications. You will employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.

You will also perform in-depth postmortem analysis on production incidents, assess effective business impact, and work with Engineering to learn from these incidents. Additionally, you will create dashboards and alerts for monitoring the platform, define key metrics and service level indicators, and ensure relevant metric data is collected to create actionable alerts for responsible teams.

Required Skills and Qualifications
  • A minimum of 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms.
  • Good understanding of applications developed using Java, TypeScript, and Python.
  • Hands-on problem-solving and troubleshooting.
Benefits

This role offers a challenging and rewarding career opportunity with a competitive salary and benefits package. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

Others

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your resume and a cover letter outlining your experience and qualifications for this role.

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