Lead Technical Operations Specialist

2 weeks ago

Pune Gurgaon Gurugram, India beBeeNetwork Full time US$ 90,000 - US$ 1,20,000
Technical Support Lead

This is a key leadership role for a technical professional who can blend deep expertise with strong team leadership. As a Technical Support Lead, you will be responsible for overseeing daily technical operations, providing advanced problem-solving, and building a strong technical bench strength within the team.

You will be a crucial point of contact for complex escalations and client interactions, ensuring the delivery of top-tier technical support. Your exceptional technical skills and ability to communicate effectively with both technical and non-technical stakeholders will be invaluable in this role.

  • Oversee daily operations and ensure timely and effective issue resolution.
  • Provide technical expertise in complex problem-solving scenarios.
  • Support the team by conducting triages and trainings to upskill both new hires and existing resources.
  • Review and update training curriculum to keep the team's knowledge current.
  • Create a technical bench strength within the team through mentorship and talent development.
  • Collaborate within LOBs/PODs in complex support and collaboration scenarios.
  • Interact and host discussions with clients to provide updates and resolve high-visibility issues.
  • Manage high-visibility and complex escalations from start to finish.

Key Skills:

  • Technical Expertise:
  • Proven experience with Windows Server environments, TCP/IP, and other network protocols.
  • Experience managing, maintaining, and updating server infrastructure in an enterprise-scale environment.
  • Strong knowledge of DNS, DHCP, DFS, VPN, AOVPN, Wireless, FTP, and other key network services.
  • Strong knowledge of virtualization technologies such as Hyper-V.
  • Leadership & Communication:
  • Experience in technical team leadership, mentoring, coaching, and building talent.
  • Excellent communication skills with the ability to write clear technical documentation.
  • The ability to translate complex technical issues into clearly understandable terms for non-technical stakeholders.

Education:

  • Graduate

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