Senior Technical Operations Lead

2 weeks ago

Pune, Maharashtra, India beBeeTechnicalLead Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Description
A technical lead will support the delivery of processes by ensuring daily performance of production specialists. The role involves resolving technical escalations, developing technical capabilities within the production specialists, and overseeing processes.

Key Responsibilities
• Resolve technical escalations through effective diagnosis and troubleshooting of client queries.
• Develop technical capabilities within production specialists to improve their ability to resolve client queries.
• Oversee processes to ensure compliance with standards and quality requirements.
• Manage and resolve technical roadblocks and escalations as per SLA and quality requirements.

Required Skills and Qualifications
Domain knowledge, collaborative working, problem-solving and decision-making, attention to detail, execution excellence, stakeholder management, client-centricity, and effective communication are essential for this role.

Benefits
This role offers opportunities for career growth and development, including mentorship and training programs. You will work in a dynamic environment with a team of professionals who share your passion for delivering excellent results.

Others
The ideal candidate will be a strong communicator, able to work effectively in a team environment, and have a proactive approach to problem-solving. If you are a motivated individual looking for a challenging role that will allow you to grow and develop your skills, we encourage you to apply.

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