
Training and Development Specialist
2 days ago
We are seeking a skilled Training and Development Specialist to join our team. In this role, you will be responsible for delivering engaging and effective training sessions to new hires and existing agents on all schedule change policies, procedures, and relevant systems.
- Develop and maintain training materials, job aids, and resources specific to schedule change processes.
- Assess trainee comprehension and provide constructive feedback and one-on-one coaching to improve performance.
- Train agents on the use of relevant systems for processing schedule changes accurately and efficiently.
- Conduct in-depth training sessions on complex schedule change scenarios.
- Stay up-to-date with industry best practices and integrate them into training.
- Collaborate with cross-functional teams to ensure seamless integration of training materials.
As a successful Training and Development Specialist, you will possess excellent verbal, written, and presentation skills, with the ability to simplify complex information for diverse learners. You will also have strong problem-solving abilities and attention to detail, as well as the ability to adapt training methods to various learning styles and group dynamics.
Requirements- Minimum 2 years of prior experience in training, coaching, and mentoring roles.
- In-depth understanding of airline policies, GDS systems, and common schedule change complexities.
- Proficient in data systems like QlikSense, Qualtrics, and Score Buddy.
If you are a motivated and organized individual with a passion for training and development, we encourage you to apply for this exciting opportunity.
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