Training Specialist

Main Responsibilities:

Training approach, plan and quality

Understand and apply the GBS+ learning strategy and approach

Utilize existing best practice, lessons learned and course curriculums as appropriate

Adhere to Ecolab brand standards and quality requirements in all training materials, digital and printed

Provide accurate and timely updates to GBS+ training and readiness leadership

Consistently apply One Company/ GBS+ training tools and methodologies

The One Company Instructional Designe

Training Design and Development

Develop the skills of our associates to ensure that GBS+ associates embrace the solution mindset and provide superior and consistent service to our service requestors

Partner with subject matter experts to produce robust, sustainable high-level training content supporting the development of GBS+ associates

Be open to feedback, listen actively, and ensure SMEs inputs are applied for best training outcomes

Instructional Design: Develop training materials including but not limited process overviews with instructor playbooks, elearning, desk top procedures, exercise workbooks, knowledge transfer or practice exercises, knowledge checks and other appropriate learning assessments

Develop and sustain training plans and programs for functional teams locally

Use adult learning theory and instructional design methodology to create effective learning for the audience.

Test, troubleshoot, and resolve technical issues related to GBS+ learning assets and provide support relating to system for learners.

Training Delivery

Assist GBS+ Site leaders in scheduling training, tracking completion and administering knowledge checks

Facilitate classroom, remote, and train-the-trainer programs.

Track training material feedback post-delivery and apply recommendations as appropriate

Collaboration

Maintain regular connections with other GBS+ Training Specialists to assure consistent quality globally

Collaborate with Knowledge Management Team to ensure consistency and accuracy for all learning assets in the GBS+ Knowledge Repository and across all knowledge management platforms

Work closely with Change Specialists, Communications Managers and Talent/Recruiting team to ensure understanding of benefits, impacts, appropriate messaging, associate profiles and learning requirements, as well as workplan, dependencies and deliverable due dates.

Basic Qualifications:

Bachelors Degree

6-8 years experience in Instructional Design, training and/or education

Experience working with adult learning principles, methodologies and tools

Strong interpersonal skills with demonstrated ability to facilitate collaboration

Proven experience in delivering high quality work, on time

Ability to interpret, develop, and present information to multiple audiences,

Skilled listener who can gauge reactions and guide conversations to uncover learner needs

Proficient with MS Office suite, especially PPT, MS Forms, Microsoft Teams, Excel.

Familiarity with elearning authoring software and video creation software

Preferred Qualifications:

Masters Degree

eLearning design experience and demonstrated expertise in the technical development, implementation, and troubleshooting of web-based training modules

Experience leading training project workstreams

Experience implementing new learning technologies

Experience with MS Office 365 applications and various learning/collaboration tools and technologies (i.e. Microsoft Teams, SharePoint). Experience with managing data in MS Excel using Excel functions

Experience with Power BI

Knowledge of technical content integration standards such as SCORM

Articulate 360 experience

Camtasia experience

Experience in any of the following functions: finance, supply chain, customer service, master data management, HR, IT, legal, marketing

Familiarity with SAP and ServiceNow vernacular